Category: Technology

  • 4 Solutions for Your Customer Service Woes

    4 Solutions for Your Customer Service Woes

    It’s not easy managing customer service. With phone, email, Facebook, live chat, and many more communications methods, your customer service function might not be able to keep up. Plus, managing customer services like a pro is a whole profession of its own! Outsourcing to a one-stop customer service provider allows you to focus on research…

  • How to Reduce Average Handle Time in a Contact Center

    How to Reduce Average Handle Time in a Contact Center

    Picture it. Your customer service agents are busy, then comes a new wave of callers. Hold times are increasing. People are frustratedly waiting. Your team is getting tired. What do you do? Here we explore strategies to reduce average handle time in your contact center. These ideas can be applied to more than just telephone…

  • Should Your Business be using Text Messaging?

    Should Your Business be using Text Messaging?

    Customer service is important to you. Perhaps you’ve implemented email, telephone, social media, or maybe even live chat support. But what about text messaging? Your customer has their mobile device with them all day long. It is the easiest way to instantly connect and share information. An impressive 98 percent of all text messages are…

  • We Know Direct Retail Technology

    We Know Direct Retail Technology

    Speed Answer has a long history of working with a wide variety of technology that drives successful direct retail operations. In fact, Speed Answer’s retail services are supported by our proprietary systems utilized by our fulfillment, business services, and customer care teams. This centralized technology model ensures consistency in every area of operation for your…

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